Feldberg/Wiesbaden, August 15, 2014 | Klinik am Haussee confirmed its European top position when it comes to quality. The health resort has been put through its paces for two days and has been audited on the basis of more than 1,000 checkpoints. The auditors confirmed anew that the health resort offers leading-edge quality in areas like medical and therapeutic treatments, quality management, safety-related infrastructure, catering and other processes throughout Europe.
Herbert Renn, CEO of the Academy of Balneology and Climatology, attended this year’s audit in Feldberg. This was a special situation for Susan Schäfer, CEO of Klinik am Haussee: „The audit being carried out by two auditors was very challenging for all people involved. But the presence of a second expert is a benefit for our resort and the accommodation and care of our patients and guests.” Susan Schäfer and her collegues Theresa Kliemke, Controller, and Claudia Pagels, Quality Assurance Officer, were all the more relieved and proud of the successful result.
The EuropeSpa certificates are the official seals of quality of the European Spas Association (ESPA). There are different certificates for medical spa, wellness and spa. They assess providers on the basis of coherent criteria throughout Europe and thus permit international comparisons. Klinik am Haussee is certified with the EuropeSpa med certificate for medical spa since 2008. The certificate has a warranty of three years; thereafter a new main audit is carried out. In the halftime of the certificate’s warranty a control audit takes place.